Mastacon

Telephone: 0422 287 394
Email: paul@mastacon.com.au

In this privacy policy, the term “Personal Information” refers to any data from which your identity is evident or reasonably ascertainable. We do not collect Personal Information when you merely browse our website.

You can avail of our services without disclosing your identity or providing other Personal Information. Contact forms or feedback submissions do not necessitate identification or the use of real names.

Scope

This document aims to furnish you with information regarding website design, CRM and CMS interfaces, as well as the management and control of email and domain names, websites, and associated contact mechanisms.

Collection and Usage of Personal Information

When you utilize a form on our website, register, comment, or contact us through the website, we gather the email address you provide and any additional identifying information. This may encompass personal data such as name, email address, personal account preferences, transactional data, and technical data like information about cookies.

This information is utilized for communication purposes, assessing the effectiveness of on-page information, refining on-page strategies, and processing orders and requests. Rest assured, this information is never sold or disclosed to any parties not directly affiliated with Mastacon.

When visitors leave comments or complete online forms, we collect data along with the visitor’s IP address and browser user agent string for spam detection and effective communication with visitors who provide contact information.

Except in circumstances involving unlawful activity or serious threats to health and safety, we refrain from sharing Personal Information with third parties. You retain the option to opt out of further communication from us at any time.

Cookies

When leaving a comment on our site, you may opt-in to save your name, email address, and website in cookies for convenience. These cookies remain valid for up to one year.

For registered users, a temporary cookie is set upon logging in to determine cookie acceptance, which expires upon browser closure. Additionally, several cookies are set to retain login information and screen display choices. Login cookies persist for two days, while screen options cookies last for a year.

Embedded Content

Articles on our site may feature embedded content (e.g., videos, images, articles, social media posts). Embedded content from external websites operates similarly to direct visits, including data collection, cookie usage, and interaction tracking.

Complaints and Requests Handling

You may request access to your Personal Information held by us and request corrections if inaccuracies are identified. Complaints about our handling of Personal Information are also welcomed, and these services are provided free of charge.

To ensure privacy protection, we require evidence of your identity before granting access to or modifying your information. We commit to responding to requests or complaints within 30 days, with communication detailing expected resolution timelines for longer processes.

Data Retention

Comments and associated metadata are retained indefinitely to facilitate automatic approval of follow-up comments. Registered user profiles also store provided personal information indefinitely. Users have full control over their personal information, except for username changes, which are limited. Website administrators manage password resets, with automatic user notifications upon manual password changes.

User Rights Over Data

Registered users or individuals leaving comments can request an exported file of their provided personal data or request erasure of said data. Administrative, legal, or security data obligations may necessitate data retention.

Data Handling Practices

Visitor comments undergo automated spam checks. Other website-entered data is emailed to our staff for appropriate handling.

Personal Information Protection

Our website operates within a secure, encrypted environment, with regular security maintenance. Physical, technical, and administrative safeguards are employed to protect collected data and personal information. Employee training emphasizes confidentiality and privacy, limiting Personal Information access to necessary personnel.

Data Breach Procedures

In the event of a data breach, immediate actions include password changes, fresh backups, breach identification and removal, supervisory authority notification, customer communication, investigation, and preventive measures implementation.

Third-Party Data

Data received from third-party services like Google Analytics is limited to website behaviour interpretation. No other third-party data is received.

Website Analytics

Cookies may be used to enhance site experience. Links to external websites are provided with no responsibility for their privacy practices. Google Analytics aids in understanding website traffic and usage, with data processing governed by Google’s Privacy Policy.

Social Media Integration

Social media interfaces are utilized for “liking” or “sharing” website information, with privacy policies of respective services applicable.

Legal Obligations

This online service adheres to the Privacy Act 1988 (Cth), encompassing the Australian Privacy Principles.

Contact Information

Mastacon
Telephone: 0422 287 394
Email: paul@mastacon.com.au